TY - JOUR
T1 - Using a standardized assessment tool to measure patient experience on a seizure monitoring unit compared to a general neurology unit
AU - Roberts, Jodie I.
AU - Sauro, Khara
AU - Jetté, Nathalie
AU - Osiowy, Karen
AU - Knox, Jason
AU - Wiebe, Samuel
AU - Pillay, Neelan
AU - Federico, Paolo
AU - Murphy, William
AU - Macrodimitris, Sophia
N1 - Funding Information:
This study was partially supported by a Department of Clinical Neurosciences, Alberta Health Services, ARP Retro Grant awarded to Drs. Macrodimitris, Pillay, Wiebe, and Jetté to support initiatives for the Seizure Monitoring Unit Quality Improvement Team (SMU QI Team). Jodie Roberts received a summer studentship from Alberta Innovates Health Solutions for this project. Dr. Nathalie Jetté is the recipient of an Alberta Innovates Health Solution (Population Health Investigator) and a Canada Research Chair Tier 2 in Neurological Population Health and Health Services Research. She also has operating funds from the Canadian Institutes of Health Research, the Public Health Agency of Canada, Alberta Health and Wellness and the University of Calgary Hotchkiss Brain Institute. She sits on the editorial board of Epilepsia. Dr. Samuel Wiebe receives research support from the Alberta Innovates Health Solutions, Canadian Institutes of Health Research, and University of Calgary (Hopewell Professorship of Clinical Neurosciences Research). Dr. Paolo Federico receives research support from the Canadian Institutes of Health Research and the University of Calgary.
PY - 2012/5
Y1 - 2012/5
N2 - Seizure monitoring unit (SMU) research typically focuses on diagnostic utility and medical management of epilepsy. However, patient safety and satisfaction are also imperative to high-quality SMU care. This study uses a standardized tool to evaluate patient experience on a SMU compared to a general neurology unit (GNU). The 27-item Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was telephone-administered post-discharge to a sample of patients from our SMU and GNU. Data from a 33-month period were reviewed, encompassing 217 SMU patient admissions and 317 GNU patient admissions. On average, SMU patients were 14.7. years younger and stayed in the hospital 4.2. days longer than GNU patients. SMU patients provided lower overall mental health ratings (p< .001), perceived nursing staff to be more responsive to the call button (p< .001), and assigned higher overall ratings to their stay (p< 0.05). Lower education was associated with more favorable hospital ratings on both units (p< 0.05).
AB - Seizure monitoring unit (SMU) research typically focuses on diagnostic utility and medical management of epilepsy. However, patient safety and satisfaction are also imperative to high-quality SMU care. This study uses a standardized tool to evaluate patient experience on a SMU compared to a general neurology unit (GNU). The 27-item Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was telephone-administered post-discharge to a sample of patients from our SMU and GNU. Data from a 33-month period were reviewed, encompassing 217 SMU patient admissions and 317 GNU patient admissions. On average, SMU patients were 14.7. years younger and stayed in the hospital 4.2. days longer than GNU patients. SMU patients provided lower overall mental health ratings (p< .001), perceived nursing staff to be more responsive to the call button (p< .001), and assigned higher overall ratings to their stay (p< 0.05). Lower education was associated with more favorable hospital ratings on both units (p< 0.05).
KW - Epilepsy
KW - Epilepsy monitoring unit
KW - HCAHPS
KW - Patient experience
KW - Patient satisfaction
KW - Seizure monitoring unit
UR - https://www.scopus.com/pages/publications/84860665140
U2 - 10.1016/j.yebeh.2012.03.002
DO - 10.1016/j.yebeh.2012.03.002
M3 - Article
C2 - 22483643
AN - SCOPUS:84860665140
SN - 1525-5050
VL - 24
SP - 54
EP - 58
JO - Epilepsy and Behavior
JF - Epilepsy and Behavior
IS - 1
ER -