TY - JOUR
T1 - SATISFACTION WITH THE PREOPERATIVE OUTPATIENT CATARACT SURGERY NURSING CONSULTATION
AU - Ferreira, Ana
AU - Marques, Fernanda
AU - Príncipe, Fernanda
AU - Mota, Liliana
AU - Cardoso, Manuela
AU - Vieira, Rui
N1 - Publisher Copyright:
© 2022, Polytechnic Institute of Viseu. All rights reserved.
PY - 2022/9/30
Y1 - 2022/9/30
N2 - Introduction: The increase in the average life expectancy of the Portuguese population leads to the appearance of cataracts and, consequently, to surgical intervention to solve this problem. Objective: to identify customer satisfaction with the preoperative outpatient cataract surgery nursing consultation. Methods: Quantitative, descriptive and exploratory study. The non-probabilistic convenience sample consisted of 348 clients who had a preoperative Nursing consultation and operated between January 1 and December 31, 2019. Data collection was carried out using a structured interview, by completing a form, Likert scale (via telephone). Results: The results show an overall average for the questions asked, which is situated at 3.73, which represents a degree of satisfaction of 93.73%. In this way, the results demonstrate a degree of extreme satisfaction. Conclusion: All the information transmitted to the client becomes extremely important, both pre-and post-operatively, to ensure the success of the surgery and contribute to customer satisfaction.
AB - Introduction: The increase in the average life expectancy of the Portuguese population leads to the appearance of cataracts and, consequently, to surgical intervention to solve this problem. Objective: to identify customer satisfaction with the preoperative outpatient cataract surgery nursing consultation. Methods: Quantitative, descriptive and exploratory study. The non-probabilistic convenience sample consisted of 348 clients who had a preoperative Nursing consultation and operated between January 1 and December 31, 2019. Data collection was carried out using a structured interview, by completing a form, Likert scale (via telephone). Results: The results show an overall average for the questions asked, which is situated at 3.73, which represents a degree of satisfaction of 93.73%. In this way, the results demonstrate a degree of extreme satisfaction. Conclusion: All the information transmitted to the client becomes extremely important, both pre-and post-operatively, to ensure the success of the surgery and contribute to customer satisfaction.
KW - cataract
KW - consultation
KW - preoperative nursing
KW - satisfaction
UR - http://www.scopus.com/inward/record.url?scp=85180674067&partnerID=8YFLogxK
U2 - 10.29352/mill0219.25839
DO - 10.29352/mill0219.25839
M3 - Article
AN - SCOPUS:85180674067
SN - 0873-3015
VL - 2
SP - 55
EP - 61
JO - Millenium: Journal of Education, Technologies, and Health
JF - Millenium: Journal of Education, Technologies, and Health
IS - 19
ER -