Abstract
Quality and safety problems abound in healthcare despite intensive efforts across the industry to eradicate them. To rectify these problems, healthcare organizations are beginning to adopt lessons from organizations in so-called high-reliability industries. These high-reliability organizations (HROs) routinely produce stellar safety records despite operating under extremely hazardous conditions. This chapter discusses the concept of high reliability and its goal of zero harm, briefly describes a pathway that healthcare organizations might follow to pursue this goal, and focuses on how performance management can best be structured to support a high-reliability journey in healthcare.
| Original language | English |
|---|---|
| Title of host publication | America's Healthcare Transformation |
| Subtitle of host publication | Strategies and Innovations |
| Publisher | Rutgers University Press |
| Pages | 3-16 |
| Number of pages | 14 |
| ISBN (Electronic) | 9780813572246 |
| ISBN (Print) | 9780813572222 |
| State | Published - 1 Jan 2016 |
| Externally published | Yes |