"Is this all you can do? Harder!": The effects of (Im)polite robot encouragement on exercise effort

Daniel J. Rea, Sebastian Schneider, Takayuki Kanda

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

26 Scopus citations

Abstract

Most social robot behaviors in human-robot interaction are designed to be polite, but there is little research about how or when a robot could be impolite, and if that may ever be beneficial. We explore the potential benefits and tradeoffs of different politeness levels for human-robot interaction in an exercise context. We designed impolite and polite phrases for a robot exercise trainer and conducted a 24-person experiment where people squat in front of the robot as it uses (im)polite phrases to encourage them. We found participants exercised harder and felt competitive with the impolite robot, while the polite robot was found to be friendly, but sometimes uncompelling and disingenuous. Our work provides evidence that human-robot interaction should continue to aim for more nuanced and complex models of communication.

Original languageEnglish
Title of host publicationHRI 2021 - Proceedings of the 2021 ACM/IEEE International Conference on Human-Robot Interaction
PublisherIEEE Computer Society
Pages225-233
Number of pages9
ISBN (Electronic)9781450382892
DOIs
StatePublished - 8 Mar 2021
Externally publishedYes
Event2021 ACM/IEEE International Conference on Human-Robot Interaction, HRI 2021 - Virtual, Online, United States
Duration: 8 Mar 202111 Mar 2021

Publication series

NameACM/IEEE International Conference on Human-Robot Interaction
ISSN (Electronic)2167-2148

Conference

Conference2021 ACM/IEEE International Conference on Human-Robot Interaction, HRI 2021
Country/TerritoryUnited States
CityVirtual, Online
Period8/03/2111/03/21

Keywords

  • Communication
  • Encouragement
  • Feedback
  • Human-robot interaction
  • Impoliteness
  • Politeness
  • Socially assistive robot

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