Improving Patient Activation among Older Veterans: Results from a Social Worker-Led Care Transitions Intervention

Nicholas S. Koufacos, Justine May, Kimberly M. Judon, Emily Franzosa, Brian E. Dixon, Cathy C. Schubert, Ashley L. Schwartzkopf, Vivian M. Guerrero, Morgan Traylor, Kenneth S. Boockvar

Research output: Contribution to journalArticlepeer-review

4 Scopus citations

Abstract

Older veterans enrolled in the Veterans Health Administration (VHA) often use both VHA and non-VHA providers for their care. This dual use, especially around an inpatient visit, can lead to fragmented care during the time of transition post-discharge. Interventions that target patient activation may be valuable ways to help veterans manage complex medication regimens and care plans from multiple providers. The Care Transitions Intervention (CTI) is an evidence-based model that helps older adults gain confidence and skills to achieve their health goals post-discharge. Our study examined the impact of CTI upon patient activation for veterans discharged from non-VHA hospitals. In total, 158 interventions were conducted for 87 veterans. From baseline to follow-up there was a significant 1.7-point increase in patient activation scores, from 5.4 to 7.1. This association was only found among those who completed the intervention. The most common barriers to completion were difficulty reaching the veteran by phone, patient declining the intervention, and rehospitalization during the 30 days post-discharge. Care transitions guided by social workers may be a promising way to improve patient activation. However, future research and practice should address barriers to completion and examine the impact of increased patient activation on health outcomes.

Original languageEnglish
Pages (from-to)63-77
Number of pages15
JournalJournal of Gerontological Social Work
Volume65
Issue number1
DOIs
StatePublished - 2022

Keywords

  • Intervention research
  • care coordination
  • military veterans
  • person-centered care

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