Exploring three perspectives on feasibility of a patient portal for older adults

Jeremy Barron, Mckenzie Bedra, Jeffrey Wood, Joseph Finkelstein

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

19 Scopus citations

Abstract

Introduction: It is not clear whether older adults with chronic disease and their caregivers are likely to use patient portals. Methods: Older adults with a diagnosis of chronic obstructive pulmonary disease or congestive heart failure were evaluated as well as their caregivers. We explored whether these patients and/or their caregivers were able to use common portal elements. The perspective of informatics experts was ascertained using cognitive walkthrough methodology. Results: Fourteen patients and nineteen caregivers were evaluated. Patients required more time on all tasks than caregivers. Patient comments included a request for written instructions for using the system and a guide for interpreting lab results. Caregiver suggestions included improving color contrast and presentation of the current medication list. In the cognitive walkthrough, numerous problems were identified. Conclusions: Older adults with chronic illness and caregivers were interested in using a patient portal however multiple barriers were identified.

Original languageEnglish
Title of host publicationIntegrating Information Technology and Management for Quality of Care
PublisherIOS Press
Pages181-184
Number of pages4
ISBN (Print)9781614994220
DOIs
StatePublished - 2014
Externally publishedYes
Event12th International Conference on Informatics, Management, and Technology in Healthcare, ICIMTH 2014 - Athens, Greece
Duration: 10 Jul 201413 Jul 2014

Publication series

NameStudies in Health Technology and Informatics
Volume202
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365

Conference

Conference12th International Conference on Informatics, Management, and Technology in Healthcare, ICIMTH 2014
Country/TerritoryGreece
CityAthens
Period10/07/1413/07/14

Keywords

  • Caregivers
  • Patient activation
  • Patient portal

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