Does wearing a necktie influence patient perceptions of emergency department care?

  • David J. Pronchik
  • , Joseph D. Sexton
  • , Scott W. Melanson
  • , John W. Patterson
  • , Michael B. Heller

Research output: Contribution to journalArticlepeer-review

16 Scopus citations

Abstract

We conducted a prospective study of discharged emergency department ED) patients to determine the effect of wearing a necktie by emergency physicians (EPs) had on patients' impression of their medical care. All male EPs were assigned randomly by dates to wear a necktie or no necktie, and the attire worn was otherwise similar in all respects. The study was conducted at a community teaching hospital with an Emergency Medicine residency and an annual census of 40,000. A total of 316 patients were surveyed. There were no statistically significant differences between patient groups in any of the five areas surveyed, including patient perception of physicians' appearance. Nearly 30% of patients incorrectly identified their doctor as wearing a necktie when no necktie was worn, and the perception of tie wearing was correlated with a positive impression of physician appearance. Wearing or not wearing a necktie did not significantly affect patients' impression of their physician or the care they received. However, patients seemingly preferred the appearance of physicians who were perceived to wear neckties.

Original languageEnglish
Pages (from-to)541-543
Number of pages3
JournalJournal of Emergency Medicine
Volume16
Issue number4
DOIs
StatePublished - Jul 1998
Externally publishedYes

Keywords

  • Appearance
  • Attire
  • Dress
  • Dress code
  • Satisfaction

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