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Do appealing hospital rooms increase patient evaluations of physicians, nurses, and hospital services?

Research output: Contribution to journalArticlepeer-review

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Abstract

This article investigates the effects of appealing hospital rooms on patient evaluations of hospital services. A field study contrasting appealing and typical rooms finds that appealing rooms result in more positive patient evaluations of physicians and nurses, as well as more favorable patient judgments of the service.

Original languageEnglish
Pages (from-to)254-264
Number of pages11
JournalHealth Care Management Review
Volume28
Issue number3
DOIs
StatePublished - 2003
Externally publishedYes

Keywords

  • Health care quality
  • Hospital
  • Patient satisfaction

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