Development of a video coding scheme focused on socio-technical aspects of human-computer interaction in healthcare

Andre Kushniruk, Elizabeth Borycki, Nicole Kitson, Joseph Kannry

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

7 Scopus citations


The objective of the work described in this paper was to develop a coding scheme focused on socio-technical issues and considerations for the analysis of video data collected in usability studies of health information systems. The usability and safety of health information systems such as electronic health records, decision support and patient facing applications has become a critical issue. Although a variety of studies and methods have appeared in the literature involving video-based analysis of human factors data from healthcare, few have reported the coding scheme used to analyze the data. In this paper we describe how we have developed and continue to refine a video coding scheme that extends basic usability engineering by considering socio-technical aspects of system use that have become critical to assess in evaluating the effectiveness and efficacy of health information systems in real use.

Original languageEnglish
Title of host publicationImproving Usability, Safety and Patient Outcomes with Health Information Technology
Subtitle of host publicationFrom Research to Practice
EditorsAlex Mu-Hsing Kuo, Andre Kushniruk, Francis Lau, Elizabeth M. Borycki, Gerry Bliss, Helen Monkman, Abdul Vahabpour Roudsari, John A. Bartle-Clar, Karen L. Courtney
PublisherIOS Press
Number of pages8
ISBN (Electronic)9781614999508
StatePublished - 2019

Publication series

NameStudies in Health Technology and Informatics
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365


  • Usability
  • health information technology
  • human-computer interaction
  • video analysis


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