Center to Advance Palliative Care palliative care clinical care and customer satisfaction metrics consensus recommendations.

David E. Weissman, R. Sean Morrison, Diane E. Meier

Research output: Contribution to journalArticlepeer-review

32 Scopus citations

Abstract

Data collection and analysis are vital for strategic planning, quality improvement, and demonstration of palliative care program impact to hospital administrators, private funders and policymakers. Since 2000, the Center to Advance Palliative Care (CAPC) has provided technical assistance to hospitals, health systems and hospices working to start, sustain, and grow nonhospice palliative care programs. CAPC convened a consensus panel in 2008 to develop recommendations for specific clinical and customer metrics that programs should track. The panel agreed on four key domains of clinical metrics and two domains of customer metrics. Clinical metrics include: daily assessment of physical/psychological/spiritual symptoms by a symptom assessment tool; establishment of patient-centered goals of care; support to patient/family caregivers; and management of transitions across care sites. For customer metrics, consensus was reached on two domains that should be tracked to assess satisfaction: patient/family satisfaction, and referring clinician satisfaction. In an effort to ensure access to reliably high-quality palliative care data throughout the nation, hospital palliative care programs are encouraged to collect and report outcomes for each of the metric domains described here.

Original languageEnglish
Pages (from-to)179-184
Number of pages6
JournalJournal of Palliative Medicine
Volume13
Issue number2
DOIs
StatePublished - Feb 2010
Externally publishedYes

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